Refund Policy

We want you to be satisfied with Carniceria307. This policy explains how to request a refund on an order of fresh meat, sausages, cured meats or a barbecue kit. Effective date: 2026-09-30.

Refund period

You may request a refund within 30 days of purchase.

Because meat is perishable, the fastest and most reliable way to resolve a problem is to tell us as soon as you receive the order — at the counter or on WhatsApp at .

Check your order at handover

When you pick up your order or receive a local delivery, please check the cuts, the weight shown on the label and the total on the receipt.

If something is wrong — the wrong cut, the wrong portioning, a missing item or a package that does not look right — point it out on the spot and we will exchange it or refund it.

How to request

E-mail [email protected] with your order number. We answer within 2 business days.

Please include the date of purchase, a photo of the item and of the label when possible, and tell us whether you prefer a replacement or the money back.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval; card statements may take one or two billing cycles to show it.

Cash purchases made at the counter are refunded at the shop, at .

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Nothing to cancel

Carniceria307 has no subscriptions, plans or recurring charges, so there is no billing to cancel. A refund always refers to one specific order.

Contact

Carniceria307, registration · [email protected] · · .